Where are the Customers' Bots? Will AI shopping agents have to imitate humans to do anything useful? … »
What's Wrong with Hotel REITs? Why has the REIT structure had such poor long-term returns in the hotel sector? … »
How to Think about Loyalty Marketing Which companies are still creating value with points and rewards? … »
The Online Retail Swamp Does the "enshittification" of online shopping even make sense from the business side? … »
The Car Wash Bubble How can we tell when a boom is tipping into a bubble, and it’s time to get out of the way? … »
